Privacy Policy -

Effective Date: 01/03/2025

1. Introduction & Scope

Welcome to Digi Travel Guides! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.digitravelguides.com, including any other media form, media channel, mobile website, or mobile application related or connected to Digi Travel Guides (collectively, the “Site”).

We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

This policy applies to information we collect:

On our website www.digitravelguides.com
Through email, text, and other electronic communications
When you interact with our advertising and applications on third-party websites and services

2. Information We Collect

Information You Provide Directly to Us

We may collect different types of information from you when you register, make a purchase, sign up for our newsletter, respond to a survey, fill out a form, or otherwise interact with our Site:

Identity Information: Name, date of birth, username or similar identifier
Contact Information: Email address, phone number, billing address, shipping address
Profile Information: Your preferences, feedback, and survey responses
Travel Preferences: Destination interests, accommodation preferences, travel dates
Transaction Information: Details about payments to and from you, and other details of products and services you have purchased from us
Communications: Content of your messages when you contact us, including customer service inquiries

Information We Collect Automatically

When you visit our Site, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Site
Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, click-through paths, search queries
Location Data: If you consent to it, we may collect precise or approximate location data from your device
Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities

3. How We Use Your Information

We use the information we collect about you for various purposes:

To register you as a new customer and maintain your account
To process and deliver your orders, including managing payments and collecting money owed to us
To personalize your experience and deliver content relevant to your interests
To provide you with information, products, or services that you request from us
To fulfill our obligations arising from any contracts between you and us
To notify you about changes to our terms or privacy policy
To administer and protect our business and this Site
To deliver relevant content and advertisements to you
To measure or understand the effectiveness of the advertising we serve to you
To send you marketing communications if you have opted in to receive them
To improve our website, products/services, marketing, customer relationships, and experiences
To comply with legal obligations and enforce our terms of service

4. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to distinguish you from other users of our Site. This helps us provide you with a good experience when browsing and also allows us to improve our Site.

Types of Cookies We Use

Necessary Cookies: Required for the operation of our website. They enable basic functions like page navigation and access to secure areas of the website.
Preference Cookies: Allow our website to remember choices you make and provide enhanced, personalized features.
Analytical/Performance Cookies: Help us analyze how visitors use our website, monitor website performance, and improve the way our website works.
Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

Your Cookie Choices

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. You can learn more about cookies and how to manage them in your browser settings.

To opt out of interest-based advertising by participating companies in the Digital Advertising Alliance, you can visit http://www.aboutads.info/choices/.

5. Third-Party Sharing

We may share your personal information with:

Service Providers

Payment processors to handle transactions
Email service providers for communication
Cloud storage providers
Analytics providers (like Google Analytics)
Customer support services
Marketing and advertising partners

Travel Partners

Hotels, airlines, and other accommodation providers when you make a booking
Tour operators and activity providers
Transportation services

Other Third Parties

Business partners who offer complementary services, promotions, or co-branded offerings
In connection with a business transfer (merger, acquisition, or sale of assets)
To comply with legal obligations, enforce our policies, or protect rights, property, or safety

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. User Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

For EU/EEA Residents (GDPR):

Right to Access: Request a copy of your personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Request restriction of processing your data.
Right to Data Portability: Request transfer of your data to you or another controller.
Right to Object: Object to processing of your personal data.
Rights Related to Automated Decision Making: Not be subject to decisions based solely on automated processing.

For California Residents (CCPA/CPRA):

Right to Know: Request categories and specific pieces of personal information collected.
Right to Delete: Request deletion of personal information.
Right to Opt-Out: Opt-out of the sale of personal information.
Right to Non-Discrimination: Not be discriminated against for exercising these rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. We try to respond to all legitimate requests within one month.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

The amount, nature, and sensitivity of the personal data
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the data
Whether we can achieve those purposes through other means
Legal requirements

Specific retention periods:

Account information: As long as your account is active, plus 2 years after account closure
Transaction data: 7 years for tax and accounting purposes
Marketing preferences: Until you opt-out or request deletion
Website usage data: 26 months

8. Security Measures

We have implemented appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data both in transit and at rest
Secure HTTPS connections throughout our website
Regular security assessments and penetration testing
Access controls and authentication procedures for staff
Regular backup procedures to prevent data loss
Staff training on data protection and security practices
Physical security measures at our facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

9. International Transfers

Digi Travel Guides operates globally, which means your data may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than those in your country.

Whenever we transfer your personal data outside your region, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).
For transfers to the US, we work with entities certified under the Privacy Shield Framework or similar applicable frameworks.

10. Children’s Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under 16, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Effective Date” at the top of this Privacy Policy.

We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our website before the change becomes effective.

12. Contact Information

If you have questions or comments about this Privacy Policy, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights, please contact us at:

Email: [email protected]

Mailing Address:
Digi Travel Guides
[Street Address]
[City, State, ZIP]
[Country]

Data Protection Officer:
[email protected]

If you are located in the European Union and have an unresolved privacy or data use concern, you may also have the right to lodge a complaint with your local data protection authority.